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Before MBM fields a crew, they must complete a rigorous and comprehensive
program of training in all aspects of professional cleaning, conduct
and safety.
Supervisors must also complete a special course of training which
includes advanced technical and management techniques and emergency
first-aid skills.
At the start of a new assignment, the Site Supervisor familiarizes
every member of the crew with the project and together they review
the specific requirements of the job.
The Site Supervisor then goes over the sequence of cleaning steps
that will be most efficient, as well as discussing the inspection
and safety requirements.
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At MBM, client satisfaction is our unifying goal. Pride in the achievement
of absolute customer satisfaction is instilled throughout every aspect
of our operation.
All systems, including technical training, job structuring, supervisory
controls and staff promotion policy are set up with accommodation
of the client's needs as their fundamental objective. To make our
workers true participants in the achievement of our aspirations, we
have incorporated the concept of "ownership". The crew assigned
to a job site stays with that job on an ongoing basis. They are given
"ownership" of that site.
Their site
responsibilities and the client's special requirements are made clear
at the outset and a schedule of operations is designed and put in
place. Regular meetings are held with the crews to discuss the account
status. From that point on they are encouraged to suggest modifications
to their schedule, whenever they see an opportunity to improve the
service to the client.
We empower each of our crews to propose upgrades in their work plan.
As a result, it is no longer management alone, but the entire MBM
team, which assumes the responsibility for meeting your needs.
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Our management is responsible for determining Control Points which
need to be measured.
Depending on the facility, these could include monitoring things like
uniform cleanliness, vacuuming techniques, personal safety/security
conduct, high dusting, etc.
Data from these is graphed and evaluated to determine the cause of
any variations. This information is then discussed with the cleaning
crews in their monthly meetings and the entire team helps to develop
a better service delivery process.
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Our computerized system ensures that all required work is performed
on schedule and is fully documented.
The information is reviewed by our supervisory personnel and any discrepancies
are corrected immediately.
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At MBM, we constantly monitor the evolution of the latest cleaning
techniques, equipment and materials. We select our cleaning technology
not only for ergonomic efficiency and cost effectiveness, but also
for its ability to safeguard the long-term integrity of our client's
facilities.
Consideration is given to items like vacuums which have low pile wear
characteristics, cleaning carts which have non marking bumpers and
cleaning solutions which if spilled are easily cleaned up and are
non staining.
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Communication is vital to the overall efficiency of our
services. The ultimate test of a communications system is response
time. Here again MBM leads the industry.
Should you need to make a scheduling change in a hurry, our Direst
Access System gives you 24-hour access to MBM’s supervisory
personnel. Once the situation has been dealt with, your Representative
contacts you to ensure your complete satisfaction.
For details on our Digital Systems please review
the > Internet
Services section of this Web site.
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The optimum test of a service delivery system is its compliance to
specifications. Our processes are constantly evaluated by our management.
It is our mission at MBM to strive for continuous improvement of our
service delivery process. As such, each client's account is evaluated
on a monthly basis, and recommendations are made based on the data
collected.
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Part
1 Quality Program I |
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Commercial
Office Space
Supplying Day Porters & Matrons
Industrial
Plant & Warehouse Maintenance
Multiple
Site Projects
High
Profile Projects
Special
Events |
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Contact
Us I
Home
I
Site
Map
©
MBM Cleaning Services Inc. 2007
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